Find every customer who bought a recalled product, notify them in their language, track who confirmed, and keep timestamped proof of every step.
Detect, act, notify and prove — in one Shopify app.
Choose the affected products, variants and order dates. The app searches your orders and builds the list of customers to notify — you can exclude anyone before sending.
A clear notice with your store name, the reason, the risk, the remedy and your instructions, in each customer's language. Replies go to your store's email address. Nothing is sent until you confirm.
Each customer confirms on a page on your own store domain and, if you offer options, chooses a remedy. You see who confirmed; customers who haven't get automatic reminders (Starter and Pro).
Set recalled products to Draft in one click and restore them when the recall closes — or keep them visible with a recall banner on the product page.
Every step is logged with its time — created, sent, delivered, confirmed, product hidden. Export a CSV and a PDF report for authorities or insurers (Starter and Pro).
Official recall notices from the EU (Safety Gate) and the US (CPSC) are checked against your products every day. An exact barcode match alerts you by email; possible matches are listed for your review.
Add manufacturers, EU responsible persons and warnings once, assign them to products individually, in bulk or by vendor, and show them on product pages in the shopper's language. A scan shows what's missing.
Runs inside your Shopify admin. Storefront blocks are added through the theme editor — the app never edits your theme code.
Three steps from "this product is unsafe" to "every buyer has been told".
Pick the products and order dates, the reason, the risk and the remedy. The app finds the customers who bought them.
Preview the notice in each language, confirm, and the emails go out. Hide the product or show a recall banner.
Follow confirmations, let reminders do the follow-up, close the recall and export the evidence report.
Start free. Upgrade when you need reminders, evidence reports or the recall monitor.
Prices in USD. Change plans any time from inside the app.
How a recall works step by step, the storefront blocks, the recall monitor, GPSR and frequently asked questions.
What data the app processes, where it is stored, how long it is kept and your rights.
Plans, billing, acceptable use and your responsibilities in a recall.
How we process your customers' data on your behalf (GDPR Article 28).
MerchantKits Recall helps you manage recalls and product safety information. It is not legal advice; you are responsible for your obligations to authorities and customers.
Questions before launch? Write to us at support@merchantkits.com.
